Returns and Refunds

30-Day Returns:

Our goal is for our customers to be 100% satisfied. Within 30 days from your receipt of an item shipped from PDQ Connect, you may return the item.

All returned products must be in the original packaging and ready-to-be-sold condition within 30 days of purchase, that includes return shipping. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition. Please contact PDQ Connect to get information about any additional policies that may apply, call 858-598-5001.

How to Return an Item:

  • Contact PDQ Connect Customer Service at 858-598-5001 to request return authorization. The returned product must be postmarked within 15 days of authorization.
  • All returned products must be repack in the original packaging and placed in a suitable box for shipping with all the original enclosures, parts, and accessories.
  • Return through either UPS or USPS pre-paid (we do not accept C.O.D.),with the appropriate insurance. Please note: Shipping costs are non-refundable.